About the author
Cristen Olinger, CMA (AAMA) is a Program Coordinator in Rasmussen University's School of Allied Health. She heads the Medical Assisting Program at the Mankato, MN campus. Cristen has been a medical assistant for more than nine years—working in a high-complexity laboratory, clinical nursing unit and patient services division. Cristen's previous teaching experience includes Laboratory instruction for Medical Assisting students. Cristen received her Associate's degree from Dakota County Technical College and is completing her Bachelor's degree at Rasmussen University.